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Comparisons
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"Compare Us To Other |
Richard Bencin and Associates are by far the most qualified, experienced, knowledgeable, recognized and indeed most connected Search Consultants. We challenge you to take our measure against any others.
| ITEM | RLB & ASSOCIATES | CONSULTANT X,Y & Z | |
| 1. | Memberships: | ||
| - Direct Marketing Association? | Yes | ||
| - American Teleservices Association? | Yes | ||
| - International Customer Service Association? | Yes | ||
| - Society of Consumer Affairs Professionals? | Yes | ||
| - International Customer Management Institute? | Yes | ||
| - CCNG International | Yes | ||
| - Society of Human Resource Management? | Yes | ||
| 2. | Total years in telesales/customer service? |
75+ years |
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| 3. |
Total years as call center search consultants? |
45 + years |
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| 4. | Telesales/customer service books read? | Over 100 (all reviewed for the Encyclopedia of Telemarketing) |
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| 5. | Telesales/customer service books published? | 3 plus 6 assisted |
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| 6. | Telesales/customer service/direct marketing articles published? |
Over 300 |
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| 7. | Data processing experience? | Accredited Systems Analyst |
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| 8. | Telecommunications experience? | Telecommunications Service Engineer for AT&T |
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| 9. | Major telesales and customer service operations managed? | Xerox Corporation (over 100 employees) and AT&T (both outbound consumer & business-to-business) |
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| 10. | Written corporate and/or client commendations available for review? | Over 100 |
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| 11. | Direct Marketing background...... | ||
| Catalog? | Yes (featured writer for Catalog Age, Business-to-Business Catalog Marketeer and the Non-Store Business Report; contributor to How to Create Successful Catalogs and The Catalog Management Handbook) |
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| Direct Mail? | Yes (wrote direct mail/marketing features for Direct, Target Marketing, Marketing Communications (Associate Editor); published The Marketing Revolution) |
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| Video/others? | Yes (trailblazed "telefocus marketing" in Direct Marketing, Sales & Marketing Management, TeleProfessional and wrote featured chapters for the Encyclopedia of Telemarketing entitiled "Integrating Telemarketing With Other Direct Marketing Disciplines and Field Sales" and "Telefocus Marketing") |
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| 12. | Expert legal call center witness? |
Yes (Ameritech, Konica, etc.) | |
| 13. | Advertise in multiple call center/contact center magazines? |
Yes (Contact Professional, Customer Interaction Solutions and Connections Magazine) |